I will exert my utmost effort to break down silos in our organization that prevent us from giving our best service to the customers. I will take the lead in engaging our customers. I will be at the trenches together with my team. I will not be judgmental of new ideas, but will be receptive of them, even if they are something that I think will not work. I will be less opinionated, work hard, and base my decisions on data. I will exert my utmost effort to look for them before making important decisions. My heart fuels my excellence. I will put my heart into every action I do.